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Patient Service Representative Executive Assistant I, Student Health Center
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Position Number: 1354281
Location: San Diego, CA
Position Type: Health

Patient Service Representative Executive Assistant I, Student Health Center

Department Description:

The mission of the Student Health Center is to provide primary healthcare and to promote the health and wellbeing of students of the University of San Diego to facilitate maximum academic and personal growth.

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanitys urgent challenges.

Detailed Description:

The university seeks an individual with a strong interest in working at a mission driven, faith-based institution. The role of a Patient Service Representative (EA1) in working with students and the responsibilities of the position are significantly tethered in the university's contemporary Roman Catholic mission.

This position receives general supervision from the Office Manager and general guidance and direction from the Supervising Physician, Director or Registered Nurses as needed on special projects. This position does not supervise other employees but provides extensive technical job training for per diem casual workers who are filling in for absent co-workers. Training includes technical step by step procedures in electronic health record computer support and current information about health center policies and practices that may have changed or been revised since initial training.

Duties & Responsibilities:

Appraises customer inquiries, in person, by phone or by electronic secure messaging and promptly provides information and/or services.
Independently evaluates customer requests for services based upon the stated chief complaint, determines type of appointment appropriate for the situation. These include routine, urgent, same day or physical exam.
Adheres to HIPAA and FERPA confidentially laws when responding to requests for information from patients, parents, professors and/or private medical providers.
Problem solves what is needed to exchange medical information. Implements the processes of sending or requesting medical information with students home provider, specialist, insurance company, etc.
Ascertains if legal consents are valid, particularly in cases of minor students who cannot receive medical care without parents legal consent; notifies medical assistant of urgent need to contact parent for verbal consent. Secures legally required consents if not current. Responsible for navigating within the patient's electronic health record to determine with whom and what specific information is allowed to be shared. Instructs patients on how to navigate Open Communicator secure messaging to electronically sign consent forms, and to assess to whom and what specific information is allowed to be released.
Using established guidelines, the CSR will either generate a routine electronic telephone message from a patient to a provider, or immediately notify the provider of a potentially serious issue, or immediately contact Public Safety if the situation is considered life threatening.
Weighs and interprets patient's description of problem/illness and determines appropriate provider and schedules appointments based on knowledge and understanding of detailed medical scheduling guidelines and medical terminology.
Responds to former and current patient requests for medical and financial records by either printing or providing the information, or clarifying the process of navigating the MyWellness Portal enabling the patient to send/receive messages, download medical information such as lab reports, immunization records, etc. from the Secure Messaging portal.
Produces and publishes monthly schedule template for the registered nurses and medical providers (physicians, nurse practitioners and physician assistant) using the electronic appointment scheduling system.
Executes patient check out procedures at the conclusion of the medical visit:
a. Collects fees and accurately records payments in patient's electronic financial record.
b. Ascertains what specific electronically generated medical/medication instructions, ordered by medical providers from the exam rooms, are accurately provided to the intended recipient and strictly adhering to HIPAA confidentiality laws.
c. Schedules appropriate follow-up and provides off-campus referral information
Verifies accurate account balances through daily reconciliation of credit card receipts, Campus Cash and Payments by Check for services and procedures; produces accurate financial reports that are reflected in monthly Oracle accounting reports; delivers deposits to University Cashier.
Provides administrative assistance to office manager, clinic director, supervising physician, staff physicians, nurse practitioners, physician assistant, registered nurses and medical assistants on a wide range of assignments. Examples include:
a. Assisting with admin research, surveys and outreaches
b. Scanning medical information into electronic health records;
c. Entering dates into Immunization records;
d. Placing and removing registration holds for (student) in Banner.
e. Contacting patients by telephone or Secure Messaging to cancel or schedule appointment.
f. Revising providers' schedule template when requested.
Assesses the status of patient waiting areas throughout the day to ensure they are a healthy/, and, safe environment; renders immediate sanitizing measures when necessary such as cleaning pens and writing surfaces in reception and check out areas.
The duties listed above are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Job Requirements:

Minimum Qualifications:

2 years of technical or community college or equivalent; minimum of three years customer service experience, preferably in a medical setting, or any equivalent combination of education and experience; cashiering/accounting and electronic medical records experience desirable.

Performance Expectations: Knowledge, Skills & Abilities:

Ability to effectively trouble-shoot, exercising independent judgment to determine proper immediate response to resolve patients (i.e. parents, students, faculty/staff, and visitors) concerns and to recognize when the situation needs to be handled by supervisor or medical provider.
Possess flexibility and versatility in order to contribute to evolving patient care situations.
Possess excellent interpersonal skills with a diverse population, including the ability to develop and use empathetic listening skills, communicate with clarity and maintain an attitude that conveys respect, assistance, honesty, resourcefulness and compassion.
Ability to establish and maintain effective and productive working relationships with co-workers within a diverse, fast-paced and ever-changing environment.
Possess or be able to develop strong, accurate, detail-oriented written skills necessary for recording accurate and concise patient telephone messages that become an official entry in the patients medical record as well as notification to the medical provider of the patients telephone call.
Knowledge of professional guidelines and state/federal regulations regarding protected, confidential patient medical information (HIPAA) and protected student information (FERPA.).
Working knowledge of computers and electronic data processing; ability to learn an electronic health record practice management system.
Ability to perform cashier duties accurately; knowledge of accounting/bookkeeping principles and functions.
Ability to learn medical terminology.
Be able and willing to represent the University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Posting Salary:

$20.43 - $20.75 per hour; Excellent Benefits.

The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

Special Application Instructions

Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:

Hours: During the fall and spring semester: M, Tu, Th and F from 8:00 a.m.- 4:30 p.m.; Wednesdays from 12:30 p.m. - 6:00 p.m. During intercession and summer: Monday - Friday, 8:30 a.m. - 4:30 p.m.

Closing date: January 11, 2018

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

To apply, visit http://jobs.sandiego.edu/cw/en-us/job/492486/patient-service-representative-executive-assistant-i-student-health-center