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Outreach Center Technician (part-time/1400 hours/year) WITC Outreach Center - Ladysmith
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Position Number: 1885370
Location: Ladysmith, WI
Position Type: Admissions/Enrollment

Outreach Center Technician (part-time/1400 hours/year) WITC Outreach Center - Ladysmith

General Information:
Wisconsin Indianhead Technical College is seeking qualified applicants for the part-time position of Outreach Center Technician at the WITC Ladysmith Outreach Center.

Position Overview
This 1,400 hour position will be responsible to provide high quality customer service and sharing information about all WITC programs as well as course offerings. Additionally, this position will foster relationships, coordinate campus events, provide hospitality services for groups at the outreach center and maintain accurate financial records.

This position averages 26 hours per week annually, but actual weekly hours may vary due to supervisor expectations. This position is located at our Ladysmith campus and is an extension of the Rice Lake campus.

Note: Ladysmith campus hours are Monday - Thursday 8:30am - 10:00pm and Friday 8:30am - 12:00pm. Specific hours are established by Supervisor and may vary depending on College needs. Primary hours are mid-day to evening hours.
Key Responsibilities

Model core abilities that reflect WITC's mission, vision, values and Learning College tenets by:
- Assessing own learning and progressing toward established personal and professional goals.
- Demonstrating creativity, critical thinking, and problem-solving skills.
- Communicating effectively in personal and group settings.
- Contributing to a diverse, respectful, and inclusive working and learning environment.
- Effecting change and demonstrating flexibility and positive leadership.
- Acquiring and applying technology to working and learning.
Seeking individual who works independently, is a self-starter, to provide leadership and be the face of WITC at the Outreach Center.
Assist and participate in recruitment activities for traditional and non-traditional students at the direction of the Enrollment Services team.
Actively participate on campus teams by request.
Assist in organizing, coordinating and promoting location/campus events.
Coordinate and conduct campus tours at Outreach Center or arrange tours and admissions meetings at a main campus.
Regularly document and report activity using appropriate tools (CRM, PeopleSoft, etc.).
Contact students who have inquired or applied for programs but have not responded to previous communications or completed the admissions process.
Communicate with prospective students and recommend programs, events and support services.
Serve as customer service contact for students: assess individual student needs and provide individual assistance to students in applying to the college, Accuplacer testing, class test proctoring, enrolling in
classes, collecting documents, cashiering, ordering books, withdrawing from classes and helping students understand the appropriate forms, processes, and procedures.
Research and proactively assist students in solving problems. Follow up until problem is resolved and/or refer to the appropriate staff when necessary including but not limited to: accommodation services, academic counseling services, financial aid assistance, academic appeals and retention.
Accurately process and enter student information included but not limited to admissions, registration, registration follow up.
Maintain accurate inventory of campus publications, recruiting materials, and ensure availability.
Assist with software/enrollment tasks as requested by campus leadership.
Work closely with marketing and recruitment staff on suggestions for marketing and advertising.
Assist and advise students, staff and faculty in the proper use of instructional equipment including ITV, BlueJeans, videoconferencing, LCD projectors and computers.
Serve as contact person and WITC representative to groups using meeting space at the Outreach Center and maintain accurate scheduling within the college-wide scheduling software.
Act independently to provide services and support to the Outreach Center.
Open, close, and secure facility.
Conduct bank deposit and route collected fees appropriately.
Provide seamless day-to-day operation of the Outreach Center.
Perform other duties as assigned.

Physical Requirements
Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls requires exertion of forces greater than that for sedentary work.
Minimum Qualifications

Two years related post-secondary education/training OR four years related work experience, OR a combination of related post-secondary training/education and work experience totaling four years.Associate degree preferred.
Knowledge of and proficiency in the use of a computer, computer applications and software such as email, word processing and spreadsheet programs.
Preferred experience with teleconferencing or distance learning platforms.
Experience working with a team environment.
Strong customer service skills and ability to work well with students, staff and faculty.
Knowledge of current office practices and procedures and skill in their application.
Ability to be detail-oriented, well organized, to work independently on assigned tasks, and to work under pressure.
Ability to obtain driver's license and insurance coverage in accordance with College policy.
Outstanding personal presentation skills.

Salary
FY20 Wage Range Table
Support and Technical Personnel
Grade 1
$16.67/hour
Benefits

More detailed information online at https://www.witc.edu/about-witc/employment/benefits

To apply, visit https://chp.tbe.taleo.net/chp03/ats/careers/v2/viewRequisition?org=JHQB64&cws=37&rid=210