Job Details

Outreach Center Support Call Staff

Posting Number: 2010567
Position Type: Office & Technical Support
Campus: Hayward
Department: Continuing Education

Position Overview:
The Outreach Center Support position is responsible for maintaining and troubleshooting instructional technology equipment, including computers, LCD projectors, Interactive Television (ITV) and videoconferencing equipment, etc.
This position provides accurate and detailed information to internal and external customers regarding continuing education and credit offerings, provides assistance to Hayward Outreach students, staff and instructors, and maintains files and records.
Hours vary and may include evenings and Saturdays for extended facility coverage, including vacations and/or emergencies.

Required Core Abilities:
WITC seeks to employ individuals with talent, commitment, enthusiasm, strong interpersonal skills and the ability to:
-Assess own learning and progress toward established personal and professional goals.
-Demonstrate creativity, critical thinking, and problem-solving skills.
-Communicate effectively in personal and group settings.
-Contribute to a diverse, respectful, and inclusive working and learning environment.
-Effect change and demonstrate flexibility and positive leadership.
-Acquire and apply technology to working and learning.

Qualifications:
1. Two years related post-secondary education plus two years related work experience OR a combination of related work experience and education totaling four years.
2. Excellent customer service and interpersonal skills.
3. Demonstrated organizational skills, dependability, and ability to work independently.
4. Knowledge and proficiency in the use of a personal computer, computer applications, and software.
5. Ability to learn and apply complex policies and procedures.
6. Experience with operating, maintaining and troubleshooting office equipment, preferred.

Physical Demands:
Ability to lift, carry, push up to 50 pounds.

Job Description:
Learner Success
1. Provide detailed technical information regarding a variety of continuing education and credit course offerings; refer when appropriate. Handle referrals from other staff and problem-solve issues with students and instructors.
2. Ensure all relevant instructional materials are available and disseminated prior to the start of classes.
3. Assist students as needed; provide a learning environment that supports personal growth and success.
4. Assist and advise students, staff and faculty in the proper use of instructional equipment including ITV, videoconferencing, LCD projectors, and computers.

Operational Effectiveness
1. Operate, maintain, and troubleshoot instructional equipment including, but not limited to, computers, ITV, videoconferencing, LCD projectors. Arrange for repairs when necessary.
2. Assist with facility accommodations.
3. Act independently to provide seamless, on-site support of the Ladysmith Outreach Center.
4. Connect with Student Services, Distance Learning, and other staff members throughout the college as needed to meet the technical and administrative needs of instructors, and the educational needs of all students.
5. Collaborate with appropriate staff in the establishment of room schedule assignments. Problem-solve scheduling issues with instructors and staff.
6. Open, close, and secure facility.
7. Perform other duties as assigned.

Posting Date: 03/19/2018
Testing Date:
Testing Time:
Testing Place: No applicant testing required for this position.
Closing Date: 4/6/2018
Open Until Filled: No

Special Instructions to Applicants:
Your application will be considered complete when we have received a completed online application, a cover letter addressing all of the qualifications for this position, and a resume. Original or copies of official or unofficial college transcripts will also be helpful in our determining who the best candidates are to be interviewed. Please note that original transcripts will be required prior to any job offer being made. If you have any questions on the transcript requirements, Human Resources can be contacted via email at humanresources@witc.edu.
Please mail transcripts, if unable to scan, to Human Resources:
WITC
505 Pine Ridge Drive
Shell Lake WI 54871

Please note: the College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point.

Weeks per year: varies
Hours per week: varies
Salary Hiring Range: $15.13 $16.30/ hour
Benefit Information: N/A

To apply, visit https://witc.peopleadmin.com/postings/2031





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