Job Details

This ad is expired.

Financial Aid Advisor/Student Services Technician (full-time/1950 hrs/yr) WITC Rice Lake Campus
Go to our website »

Position Number: 1706117
Location: Rice Lake, WI
Position Type: Financial Aid

Financial Aid Advisor/Student Services Technician (full-time/1950 hrs/yr) WITC Rice Lake Campus

General Information:
Wisconsin Indianhead Technical College is seeking qualified, student focused applicants for the position of Financial Aid Advisor/Student Services Technician at the WITC Rice Lake Campus.

Position Overview
The Financial Aid Advisor/Student Services Technician contributes to the efficient and responsive operation of the WITC Financial Aid program and provides excellent customer service to internal and external customers. This position provides important processing, support, and student assistance with financial aid at the Rice Lake Campus and Collegewide support for processing functions. This position also provides employment services to include working with employers posting jobs in TechConnect, planning and execution of employment and recruitment related events and activities for students.
Key Responsibilities

Model core abilities that reflect WITC's mission, vision, values and Learning College tenets by:
- Assessing own learning and progressing toward established personal and professional goals.
- Demonstrating creativity, critical thinking, and problem-solving skills.
- Communicating effectively in personal and group settings.
- Contributing to a diverse, respectful, and inclusive working and learning environment.
- Effecting change and demonstrating flexibility and positive leadership.
- Acquiring and applying technology to working and learning.
Understand and apply all state and federal regulations pertaining to the application for and distribution of student financial aid.
Explain technical or complicated information concerning individual financial aid eligibility/awards in an informed and sensitive manner.
Explain and communicate related College policies and procedures to students, parents, federal/state agencies, and/or other external sources.
Participate in professional organizations related to this area and work to enhance personal knowledge of student financial aid administration.
Monitor and supervise assigned work of work-study, temporary, call-staff, or WITC staff assigned to assist the Financial Aid Office.
Process and complete financial aid applications through PeopleSoft. This includes but is not limited to receiving and verifying all required supporting documentation, determination of aid eligibility, determination of program eligibility, satisfactory progress, and verification. Use professional judgment to make decisions regarding further clarification or verification of student FAFSA information.
Calculate and process individual customized aid packages for all eligible applicants using PeopleSoft. Award all eligible aid including grants, loans and work-study. Verify aid awarded and post directly to student accounts.
Monitor enrollment and re-package aid due to enrollment status changes, work-study revisions, program changes, loan changes, etc.
Monitor all outside funding sources such as employer funding, CEP, DVR, and scholarships and revise awards as necessary.
Work with students with complex questions regarding their student account.
Work with campus business office technician to ensure proper distribution of all financial aid and respond to student inquiries.
Act as the veteran's liaison officer on campus by understanding and applying all of the state and federal regulations pertaining to the enrollment of veterans who are eligible for educational benefits. Counsel and advice veterans regarding program choices and VA eligibility.
Develop materials for use in financial aid presentations. Give presentations on financial aid to specific groups when appropriate
Advise and explain the financial aid satisfactory academic progress policy to students and staff. Advise students regarding their options and consequences when they are on warning or suspension.
Assist with the coordination of the Federal work-study employment program.
Perform Return of Title IV calculations of students who withdraw from enrollment (very detailed computations performed).
Assist in the development of office procedures and policies.
Develop and implement procedures necessary to create and maintain a system of records which recognizes the need for confidentiality of the information.
Provide excellent customer service to internal and external customers.
Employment services to include working with employs posing jobs in TechConnect, planning and execution of employment and recruitment related events and activities.
Other duties as assigned.

Physical Requirements
Exerting up to 10 lbs. of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sitting most of the time. Walking and standing required only occasionally.
Minimum Qualifications

Two years related post-secondary education/training or five years related business experience, OR a combination of related education and work experience totaling five years. Degree or experience in accounting, finance, business administration, or related field is preferred.
Strong computer skills including word processing, spreadsheet, and database applications.
Excellent interpersonal skills in working with a variety of constituencies including students, faculty and staff.
Ability to obtain driver's license and insurance coverage in accordance with College policy.

Preferred Qualifications

Ability to provide a high level of customer service under stressful conditions.
Ability to interpret and apply laws, rules and policies affecting financial aid programs.

Salary
FY20 Wage Range Table
Level 1 Support & Technical Personnel
$16.67/hour
Benefits
Detailed information available online at: https://www.witc.edu/about-witc/employment/benefits

To apply, visit https://chp.tbe.taleo.net/chp03/ats/careers/v2/viewRequisition?org=JHQB64&cws=37&rid=166