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- Desktop Support Technician II
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Desktop Support Technician II; Customer Support Services
Posting # 1907
Department Description:
Information Technology Services is a service organization that is integral to the success of the University of San Diego. We succeed only when we meet and exceed the expectations of our customers. We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity, and responsiveness. We celebrate the diversity and power of people, ideas, and cultures. We respect and enrich the academic community in which we operate. We feel a sense of responsibility to lead by examples of creativity, enthusiasm, and loyalty to the University faculty, students, and staff.
University Description:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description:
Provide a full range of services necessary for the operation of USD client computers and peripherals that are maintained by Information Technology Services (ITS), primarily for faculty, administrators, and staff in the assigned school/college. Duties include but are not limited to: deploying, configuring, installing, and securing computer hardware, software, printers, and peripherals. Provide initial orientation on the use of computer hardware and supported applications. Diagnose, repair, and maintain computer hardware, PC & Mac operating systems, software applications, and peripherals. Perform preventative maintenance to ensure data integrity, system security, and reliability. Responsible for the communication, troubleshooting, and technical requirements of the school, departments and clients the technician is assigned to. Perform duties as the technical liaison with the department. Update Help Desk inventory database and tracking system to reflect current request status. Provide documentation for computer inventory and problem resolutions. Work as part of the Desktop Support Services Team to provide secondary PC & Mac support for other areas of campus and ensure customer satisfaction.
Duties and Responsibilities:
Equipment Maintenance
Equipment Installation
Job Requirements:
Minimum Qualifications:
Preferred Qualifications:
Performance Expectations - Knowledge Skills and Abilities:
Special Conditions of Employment:
Vacation opportunities may be limited August through September and during semester finals. May be required to work variable hours and overtime, including weekends.
Tools & Equipment Used:
Standard tools used in the disassembly and assembly of personal computers (screw drivers, pliers, etc.). The ability to use basic network diagnostic tools.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Posting Salary: Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Special Application Instructions: Resume and Cover Letter Required
Visit https://careers.pageuppeople.com/867/cw/en-us/job/493942/desktop-support-technician-ii to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu
Additional Details:
Hours: 37.5
Closing date: December 4, 2019
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit http://www.sandiego.edu/smokefree.
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