Posting # 1748
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
The Crossroads Desk Coordinator serves as the primary point of contact for students, parents and USD personnel in regards to Residential Life inquiries in person, via the Residential Life main phone line, and via the Residential Life email address. The Front Desk Supervisor is responsible for assisting with the management of the Residential Life Office, Mata'Yuum Crossroads desk area, regular staffing for the Manchester Village and Alcala Vistas front desks, and the occasional special event staffing of the Maher and Camino/ Founders desks. The duties of this position include the oversight of the daily maintenance of Crossroads desk operations and the supervision of 14-20 student workers for Crossroads, Manchester Village, the Alcala Vistas, Maher and Camino/Founders. This positions also provides administrative assistance for major residential life projects, such as room selection, room changes and summer housing. Supervision received from the Director of Residential Administration. This position supervises student workers.
Duties and Responsibilities:
Perform duties to support the efficient management of Crossroads and the Residential Life Office
Supervises student workers for Crossroads, Manchester Village, Maher and Camino/Founders
Oversee Front desk operations
Assist the Director of Residential Administration with the returning and new student sign-up and room assignment process and assist with summer/intersession processes and semester transitions
Onity and Salto Lock System
1. GED or High School Diploma
2. Proficient in using Microsoft Office Suite and Google Suite
3. Demonstrated experience in data entry
4. 2 years of related experience/ customer service experience
1. 2 years of supervision experience preferred
Performance Expectations - Knowledge Skills and Abilities:
1. Ability to initiate, coordinate, oversee and complete various projects.
2. Flexible to perform in new and quickly changing situations
3. Possess excellent customer service skills: ability to work with various University constituents including parents, students, administrators and staff employees, vendors
4. Detail-oriented with strong organizational techniques; ability to remain calm under pressure and be able to multi-task in a fast-paced environment.
5. Excellent skills in the use of specific equipment and tools as identified below.
Special Conditions of Employment:
Vacation opportunities are unlikely to be approved August- September and during semester finals. Expected to occasionally work evenings, weekends and holidays during peak demand times (e.g. room selections/assignments, billings, and move-ins)
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Posting Salary: Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.
Special Application Instructions: Resume Required, Cover Letter Preferred
Visit https://jobs.sandiego.edu/en-us/job/493891/crossroads-desk-coordinator-student-affairs-residential-admin to complete our online application and, for full consideration, please upload a resume to your application profile for the hiring managers' review. You are also strongly recommended to upload a cover letter to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at firstname.lastname@example.org
Hours: 37.5 hours per week; Monday - Friday, 8:30am-4:30pm
Closing date: October 18, 2019
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit http://www.sandiego.edu/smokefree.
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