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Assistant Dean of Student Services
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Position Number: 1770214
Location: Boston, MA
Position Type: Student Affairs and Services

Assistant Dean of Student Services

Job no: 502446
Position Type: Staff
Location: Boston Main Campus
Categories: Bouve College of Health Sciences

About Northeastern:
Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.

About the Opportunity: N/A

Responsibilities:
The Assistant Dean of Student Services in Bouve College provides executive level leadership, vision, direction, advocacy, and supervision for the Bouve Office of Student Services (OSS), a comprehensive student success center that houses two fast-paced and vibrant units:

Undergraduate Office of Student Services - The administrative management of effective academic advising, student success, and recruitment/retention/services for all undergraduate students (currently about 2500 students); and a staff of 9, including academic advisors/coordinators in Boston, MA (main office), the Charlotte, NC Campus, and Burlington, MA Campus.

Office of Graduate Student Services - Planning, developing, organizing, supervising and evaluating all segments of graduate student services unit serving graduate students (currently about 3000 students); and a professional staff of 2 & 3 graduate advisors.

The Assistant Dean is responsible for all segments of undergraduate and graduate student advising programs and student success initiatives with an outcome of achieving Northeastern University's student retention and graduation targets in line with NU2025: https://www.northeastern.edu/academic-plan/plan/. This includes advising; programming (integrative experiential education, lifelong learning, global and mobility opportunities, research and discovery) in the context of interdisciplinary and interprofessional educational; career services and professional development.

Reporting directly to the Associate Dean for Academic Affairs, and in coordination with Unit Leaders (Department Chairs and School Deans), the Assistant Dean has direct responsibility for daily operations and financial performance of the Student Services team. This position interfaces with all offices across campus and requires an individual who can work independently and creatively to manage a complex work group.

The Assistant Dean will work closely with the Associate Dean of Academic Affairs, Department Chairs and School Deans to develop/refine strategic plan and long-term plans; lead or support efforts to drive desired operational changes and performance improvements. They will set benchmarks and goals for undergraduate and graduate student retention, graduation and success and support programs; ensure that academic progression policies are implemented in accordance with faculty's academic plan and NU policies from the time students are admitted or transfer into Bouve programs, during orientation, throughout students' program of studies until graduation. The Assistant Dean will collaborate with representatives from Enrollment Management and the academic programs to support undergraduate and graduate academic advisors in recruitment, admissions and convocation or graduation activities as appropriate. The Student Services team will manage undergraduate and graduate data in collaboration with the Bouve College Director of Data Management and Analysis and will use software applications such as ARGOS, SalesForce, Banner, EAB Navigate and Student Success Collaborative to identify and track patterns and outcomes to support College goals.

Qualifications:
The candidate should demonstrate a record of professional growth, development, and a commitment to working with a diverse population of faculty, students and staff. The position requires vision, innovation, creativity, communication skills, leadership, and a broad range of decision-making ability in a complex multi-layered fast paced environment.

Master's degree is required, PhD or EdD preferred, in a professional health career, higher education or related field. Candidate must also have:

A minimum of 8 years of experience in a management level position in an institution of higher education.

Excellent organizational skills, strong customer service orientation and collaborative attitude, and ability to work effectively in an independent and interdependent setting. Must be able to handle multiple projects under tight deadlines and to be able to work well in complex organizations.

Ability to lead and motivate teams of academic advisors.

Current knowledge of professional literature related to retention and student development and trends in higher education student demographics for undergraduate and graduate (MS and PhD) students.

An understanding of and experience with advising undergraduate (including first year students) and graduate students and ability to design, assess and improve effective programs, recruitment and retention initiatives.

Experience developing and implementing new systems, programs and strategies.

Ability to collaborate effectively and create and maintain work teams.

Proficiency with technology used to enhance advising and office management and communication including MS Office Suite, Teams, SharePoint, OneDrive

Preferred Qualifications: N/A

Salary Grade: 14

Additional Information:
Bouve College of Health Sciences has over 200 faculty members, with approximately 2,000 undergraduate and 2,400 graduate students. It is the leading national model for education and research in the health, psychosocial and biomedical sciences and supports the University's mission of educating students for a life of fulfillment and accomplishment and creating and translating knowledge to meet global and societal needs. Within Bouve, the Behrakis Health Sciences Center houses a state of the art human performance and exercise laboratory with teaching and research space, including fully equipped exercise stress testing stations, metabolic carts, Lunar DEXA machine, an underwater weighing tank, Cybex and Keiser strength and power equipment, wet lab facilities for blood processing and muscle biopsies. The Arnold S. Goldstein Simulation Laboratories Suite, opened in 2013, provides a state-of-the-art simulation center for interprofessional education.

Northeastern University is on an exciting trajectory of growth and innovation. The University is a leader in inter- disciplinary research, urban engagement, experiential learning, and the integration of classroom learning with real-world experience. Northeastern University is home to 20,000 students and to the nation's premier cooperative education program. The past decade has witnessed a dramatic increase in Northeastern's international reputation for research and innovative educational programs. A heightened focus on interdisciplinary research and scholarship is driving a faculty hiring initiative at Northeastern, advancing its position amongst the nation's top research universities. Northeastern University is situated on the Avenue of the Arts in Boston's historic Back Bay, four blocks from the Longwood Medical Area, encompassing Harvard Medical School, Children's Hospital Boston, Brigham & Women's Hospital, and Beth Israel Deaconess Medical Center, and eight blocks from the Boston Medical Center.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://careers.hrm.northeastern.edu/en-us/job/502446/assistant-dean-of-student-services