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Technology Solutions Partner II

Position Number: 6432983
Location: Idaho Falls, ID
Position Type: Computing - Support and Training

Technology Solutions Partner II

Posting Number: SP004964P
Division/College: University Outreach - Idaho Falls
Department: Idaho Falls Center
Location: Idaho Falls

Posting Context Statement:

We are hiring for one full-time Technology Solutions Partner II position in Idaho Falls. This position will assist staff, faculty, and students with various responsibilities, including maintaining classroom technology and providing technical support for academic and research initiatives.

This position will play a key role in supporting teaching and research in both laboratories and cybersecurity. It reports to the Director of IT for the College of Engineering and is part of a larger team based in Moscow, Idaho.

Position Overview:

This position provides technology support to faculty and staff to assist them in fulfilling the University of Idahos teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.

Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.

Duties may include:

Follow defined OIT processes to document and resolve incidents or fulfil requests for service
Provide excellent customer service by communication with customers about their ticket status and final resolution
Maintain assets within work management system
Create and maintain knowledge base articles for both the university community and internal IT support
Understand compliance and security requirements of the position and maintain acceptable standards
Gain and maintain knowledge of the functions performed by units and colleges across the university
Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests
Coordinate implementation of solutions provided by OIT or an OIT-approved vendor
Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service
Other duties as assigned

Required Experience:

Three years in an information technology role, directly providing customer technical support

Required Education:

High School Diploma or equivalent

Required Other:

None

Additional Preferred:

Bachelors degree in an information technology field
CompTIA A+ certification
MTA: Windows Operating System Fundamentals certification or equivalent
Apple Certified Support Professional (ACSP) certification
Strong customer service orientation
Excellent organization and attention to detail
Excellent verbal and written communications and the ability to communicate to audiences
Excellent critical thinking and problem-solving skills
Experience working within a complex network infrastructure and VoIP equipment, operation and application
Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf
Experience in higher education
Possess a valid drivers license and able to successfully pass a drivers record check

Physical Requirements & Working Conditions:

Ability to:

Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors
Move between buildings
Climb stairs and ladders
Crawl or maneuver in confined spaces

Degree Requirement:
Listed degree qualification is required at time of hire
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: $26.24 per hour or higher depending on experience
Type of Appointment: _of_Appointment
FTE:

1.0

Full Time/Part Time: Full Time
Funding:
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 07/31/2025
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:

Applications received by August 14, 2025 will receive primary consideration.

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, visit https://uidaho.peopleadmin.com/postings/49109

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.