Job Details

San Jose/Evergreen Community College District
  • Position Number: 2492743
  • Location: San Jose, CA
  • Position Type: Campus Safety and Police


San Jose/Evergreen Community College District

Close/First Review Date: 09/26/2021

Campus Location: District-wide

Position Description:

The Police Dispatch and Records Supervisor reports to the Chief of Police, Districtwide. The work schedule is 12 months per year; 40 hours per week; Monday - Friday; 10:00 a.m. - 6:00 p.m. This is a full time, 12 months per year, classified supervisor position.


Reporting to the Chief of Police, the Police Dispatch and Records Supervisor plans, supervises, assigns, reviews, and participates in the work of Police Dispatchers and Records Coordinator, which include emergency and non-emergency phone and radio calls for police assistance, and direction to the operations of the Police Department's records and property/evidence management. This position oversees and participates in all work activities; coordinates activities with other agencies; and performs a variety of administrative and technical tasks relative to assigned areas of responsibility.


The Police Dispatch and Records Supervisor is responsible for the efficient and effective operations for a designated shift and for leadership of the Dispatcher group and the Records Coordinator work. The position ensures that work shifts are adequately staffed with dispatchers and voids are filled accordingly; and ensures the Department is in compliance with various statues and regulations as it pertains to radio communications and computer-aided dispatching. Incumbent in this position administers various law enforcement information systems, processes and keeps records for fingerprints, uniformed personnel, and property/evidence management, and supports crime prevention measures.


1. Plan, prioritize, assign, supervise, and review the work of Police Dispatchers and Record Coordinator in the scope of their duties.

2. Ensure the regular functioning of the Police Services records and property/evidence sections; ensure that internal regulations as well as the State and Federal laws and policies are followed.

3. Coordinate and oversee Automated Records Management System (ARMS) Case Management computer system for police records; track and analyze all reports for Police Services from Computer Aided Dispatch (CAD) database; train and direct Police Services personnel in the use of the systems and online report writing.

4. Maintain the integrity of Evidence Chain of Custody by overseeing the Records Coordinator responsibilities. Ensure that evidence is purged in compliance with applicable laws and policies. Train and direct Police Officers and non-sworn personnel with in-coming evidence procedures in coordination with CAD systems.

5. Oversee Department compliance for the preparation and submission of mandated criminal statistical data to the State Department of Justice (DOJ); ensure reports to DA's Office, citations to traffic Court, and documentation to other law enforcement agencies are submitted in a timely manner.

6. Act as designated Administrator for ensuring security and integrity in the use of confidential law enforcement communications systems such as CLETS (California Law Enforcement Telecommunications System), CJIC (Criminal Justice Information Control), Livescan and CAD; conduct audits of systems use by department personnel as prescribed by law.

7. Oversee the maintenance of confidential files and records of a police nature at the direction of the Chief of Police to include reports, logs, memoranda and forms.

8. Generate monthly crime statistic reports to assist the department in taking appropriate crime prevention measures.

9. Oversee the Livescan / fingerprint process for District employees for employment purposes.

10. Oversee the collection and processing of fingerprint fees from the public, and balance daily funds received as needed.

11. Supervise and evaluate the performance of assigned staff; interview and participate in selecting employees; train, counsel, and discipline personnel according to established policies and procedures.

12. Recommend and assist with implementation of goals and objectives for the department, implements duty schedules and methods for providing effective services, and implement District and department policies and procedures.

13. Oversee a variety of record keeping extending beyond police activity to communications and dispatching operations.

14. Participate in City, County and State meetings related to the use, developments and security of the above- mentioned law enforcement systems pertaining to the Department's use and compliance.

15. Performs other related duties as assigned.


Knowledge of:

1. Comprehensive understanding of Computer Aided Dispatching and Records Management Systems (CAD/RMS).

2. Thorough knowledge of Clery reporting requirements.

3. Extensive knowledge of terminology used in emergency radio and telephone communications.

4. Thorough knowledge of functions of law enforcement, fire, paramedical care and other emergency services.

5. Department of Justice Uniform Crime Reports and Livescan fingerprint legal compliance.

6. Legal mandates, policies, regulations and operating procedures related to community college safety, security and police services.

7. Practices, procedures, techniques and strategies for determining operational effectiveness.

8. Police Services operational safety standards and law enforcement standards of conduct and ethics.

9. Principles and practices of disaster and emergency response.

10. Regulations and laws regarding records release and retention, evidence retention, destruction and release, property and evidence management, subpoena control, and others related to assigned activities.

Skills and Abilities:

1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of community college students, faculty and staff.

2. Perform all of the duties of the position effectively and efficiently with minimal supervision.

3. Utilize all of the tools and equipment of the position in a safe and responsible manner.

4. Analyze situations quickly and objectively, determine and take effective action.

5. Maintain two-way radio communication with local police authorities, District central dispatch, and administrators.

6. Operate a computer, assigned office equipment and various applications.

7. Design training programs and train others on new skills and procedures as they pertain to police dispatching.

8. Communicate effectively with students, in a multi-ethnic setting and to interact both formally and informally with District staff, outside agency personnel and the general public.

9. Supervise the work of others, review performance, and convey a positive image of the organization.

Required Qualifications:

1. Associates degree or equivalent from an accredited college, preferably in a law enforcement related field.

2. At least three years of experience in police records management and dispatch or related experience.

Licenses and Certification

1. Possession of a valid California drivers license.

2. Successful completion of POST Certified Dispatch courses.

3. Must pass a POST background investigation, prior to start of employment.

Preferred Certificate:

1. Successful completion of specific CLETS, Livescan and CJIC certificates.

2. Completion of a POST Records Clerk course within 1 year from the date of employment; and completion of a POST Records Supervisor course within 2 years from the date of employment.

Desired Qualifications:
1. Bilingual abilities, desirable.

Districts Diversity Requirements
  • Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination.
  • Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the Districts hiring policy; or demonstrated equivalent transferable skills to do so.

    Salary Range:
    $82,099 - $105,209 Annual Salary (Range S-120: Supervisor 2019-2020 Salary Schedule). Starting salary placement is generally at Step 1.

    Excellent fringe benefit package includes District paid medical, dental, vision, EAP (employee assistance plan) and life insurance for employee and eligible dependents, and income protection. Voluntary plans include supplemental life insurance, Flexible Spending Accounts, 403b and 457 Deferred Compensation Accounts. Supervisor positions also include 22 vacation days, 18 holidays, 12 sick leave days and 6 administrative leave days per year.

    To be considered for this position please visit our web site and apply on line at the following link:

    About San Jose/Evergreen Community College District
    The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves.

    As of fall 2017, with enrollment of approximately 18,500 per semester, and an extremely diverse student population (Hispanic/Latino 44%, Black/African-American 4%, Asian/Pacific Islander 32%, American Indian/Native American 0.5%, White/Caucasian 11%) attaining educational goals reflecting 45% AA Degree and Transfer to a 4-Year College/ University, the Districts emphasis on student success makes it a recognized educational leader in the State.

    The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse group of managers, supervisors and confidential staff consisting of 29 % Hispanic/Latino, 13% Asian/Pacific Islander, 7% Black/African American, 23% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.

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