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Posting # 1923
Information Technology Services is a service organization that is integral to the success of the University of San Diego. We succeed only when we meet and exceed the expectations of our customers. We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity, and responsiveness. We celebrate the diversity and power of people, ideas, and cultures. We respect and enrich the academic community in which we operate. We feel a sense of responsibility to lead by examples of creativity, enthusiasm, and loyalty to the University faculty, students, and staff.
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Reporting to the Sr. Director of Network and Infrastructure Services, the Manager of Systems Support provides vision, direction, and active management for the design, deployment, administration, maintenance, and support of USD's central information technology infrastructure. This includes physical and cloud compute and storage systems/services running operating systems, such as Unix, AIX, RedHat Linux, VMware, and Microsoft; storage arrays (multiple protocols); High Performance Computing, and specialized IBM systems. The Manager will architect and plan the migration to a cloud (e.g., AWS, Google, Azure) of the current infrastructure characterized by over 400+ virtual servers. He/she will manage right-sizing of cloud environments and assist Sr. Director in managing cloud costs. Support the central IT infrastructure and related equipment to support campus wide services including: staff, faculty and student Gmail, human resource, financial, and payroll systems; student systems; and many others. The incumbent oversees staff that are responsible for the administration and operation of these services. Through careful planning, performance management, and ongoing assessment, the Manager ensures staff have the direction and resources needed to deliver the highest levels of customer service. In addition, he/she develops project plans, sets project milestones and completion dates engages in short- and long-term planning up to and including acting as project lead. He/she may also perform systems administration tasks, including backup of personnel, as needed.
The Manager works closely with all ITS members and vendors throughout the systems life cycle, assisting in areas of systems design, performance benchmarking, network architecture, and security to ensure that deployed services meet user expectations while conforming to generally accepted measures of service and stability.
Duties and Responsibilities:
Performance Expectations - Knowledge Skills and Abilities:
Tools and Equipment Used: Works with a variety of applications and computing equipment
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Posting Salary: Commensurate with experience; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.
Special Application Instructions:
Resume and Cover Letter Required
Visit https://careers.pageuppeople.com/867/cw/en-us/job/493949/manager-of-systems-support to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at firstname.lastname@example.org
Hours: 40 per week
Closing date: December 15, 2019
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit http://www.sandiego.edu/smokefree.
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