Job Details

University of San Diego
  • Position Number: 1650005
  • Location: San Diego, CA
  • Position Type: Residence Life and Housing

Crossroads Desk Coordinator; Student Affairs Residential Admin

Posting #

University Description:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.

Detailed Description:
The Crossroads Desk Coordinator serves as the primary point of contact for students, parents and USD personnel in regards to Residential Life inquiries in person, via the Residential Life main phone line, and via the Residential Life email address. The Front Desk Supervisor is responsible for assisting with the management of the Residential Life Office, Mata'Yuum Crossroads desk area, regular staffing for the Manchester Village and Alcala Vistas front desks, and the occasional special event staffing of the Maher and Camino/ Founders desks. The duties of this position include the oversight of the daily maintenance of Crossroads desk operations and the supervision of 14-20 student workers for Crossroads, Manchester Village, the Alcala Vistas, Maher and Camino/Founders. This positions also provides administrative assistance for major residential life projects, such as room selection, room changes and summer housing. Supervision received from the Director of Residential Administration. This position supervises student workers.

Duties and Responsibilities:
Perform duties to support the efficient management of Crossroads and the Residential Life Office
  • Supervise student staff and assist with receiving and managing a consistently high volume of calls, emails and Crossroads visitors, including students and parents
  • Answer questions about various residential life issues (i.e. room selection/assignment policies and procedures including deadlines, arrival and departure dates, staff resources, account charges, roommate issues)
  • Refer inquiries to proper administrator/department
  • Supervise the processing of incoming and outgoing mail, including bulk mailings
  • Supervises central office student workers with filing of various forms; update all binders containing forms and student information on a regular basis (in coordination with the Director of Residential Administration).
  • Supervise student workers in updating and maintaining bulletin boards in Crossroads
  • Monitor and respond on a daily basis to all emails received via the residential life email account from current students, parents, prospective students and the general public concerning housing issues or other university information
  • Assist with distribution of information, forms, fliers, etc. to Residential Life staff and other departments
  • Answer questions from USD students regarding off-campus housing resources
  • Develop a thorough working knowledge of the Terms and Conditions - Campus Housing and Dining Services Agreement.
  • Assist the Director of Residential Facilities with outside vendors scheduled by Residential Life to assure efficient and appropriate access to residences for deliveries and maintenance calls, as necessary

    Supervises student workers for Crossroads, Manchester Village, Maher and Camino/Founders
  • Assist with training new and returning student staff on all office procedures and systems, including the Google Suite, StarRez, Onity and Salto databases
  • Coordinate with Residential Administration, Education and Facilities for the assignment of projects for student workers
  • Schedules students to assure appropriate front desk coverage.
  • Responsible for providing appropriate supervision to student workers, including verification and approval of timecards.
  • Develop, organize and implement training programs and staff meetings for student workers.
  • Evaluate attendance and overall job performance of the student workers.
  • Communicate any concerns related to student workers to the appropriate administrators.
  • In absence of the Front Desk Supervisor, students will serve as initial point of contact for the community. It is the Supervisor's responsibility to assure adequate and appropriate training in this regard.

    Oversee Front desk operations
  • Coordination of annual check-in and check-out of 2,600 residents living on-campus.
  • Assist with coordination and management of miscellaneous projects, including end of year clothing and food drives
  • Coordinates process for issuing cleaning supplies and recreational equipment to residents.
  • Maintains inventory and coordinates distribution of supplies (toilet paper and trash bags).
  • Responsible for maintenance of all office and cleaning equipment (vacuums, copy machine, computers, printers, fax, etc.) at the desk area
  • Assist with coordination of repairs of all equipment (TVs, DVD, workout equipment, etc.) housed in shared living areas.

    Assist the Director of Residential Administration with the returning and new student sign-up and room assignment process and assist with summer/intersession processes and semester transitions
  • Communicate housing sign-up information to staff, residents and parents.
  • Assist with the preparation of accurate floor plans, daily occupancy counts and lists of participants and housing sign-up numbers.
  • Facilitate communication and outreach to students signing up for housing, based on the direction from the Director of Residential Administration
  • Provide direction to students and front desk staff regarding specifics of summer/intersession sign ups and specific policies.

    Onity and Salto Lock System
  • Serves as lead for Onity and Salto lock system, in coordination with the IT Support Specialist and Director of Residential Administration, in all desk areas, including working knowledge of systems, understanding of basic troubleshooting, and ability to train staff on the systems.
  • Coordination of key encoding and decoding for 2600+ resident students and live in staff.
  • Responsible for reporting and follow up of all technical problems.
  • Responsible for training additional staff as deemed necessary and appropriate.
  • Responsible for pre-encoding and distributing USD Torero cards for all new Fall residents.

    Job Requirements:
    Minimum Qualifications:
    1. GED or High School Diploma
    2. Proficient in using Microsoft Office Suite and Google Suite
    3. Demonstrated experience in data entry
    4. 2 years of related experience/ customer service experience

    Preferred Qualifications:
    1. 2 years of supervision experience preferred

    Performance Expectations - Knowledge Skills and Abilities:
    1. Ability to initiate, coordinate, oversee and complete various projects.
    2. Flexible to perform in new and quickly changing situations
    3. Possess excellent customer service skills: ability to work with various University constituents including parents, students, administrators and staff employees, vendors
    4. Detail-oriented with strong organizational techniques; ability to remain calm under pressure and be able to multi-task in a fast-paced environment.
    5. Excellent skills in the use of specific equipment and tools as identified below.

    Special Conditions of Employment:
    Vacation opportunities are unlikely to be approved August- September and during semester finals. Expected to occasionally work evenings, weekends and holidays during peak demand times (e.g. room selections/assignments, billings, and move-ins)

    Background check: Successful completion of a pre-employment background check.

    Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

    Posting Salary: Commensurate with experience; Excellent Benefits.

    The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.

    Special Application Instructions: Resume Required, Cover Letter Preferred

    Visit to complete our online application and, for full consideration, please upload a resume to your application profile for the hiring managers' review. You are also strongly recommended to upload a cover letter to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at

    Additional Details:
    Hours: 37.5 hours per week; Monday - Friday, 8:30am-4:30pm

    Closing date: October 18, 2019

    Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

    The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

    The University of San Diego is a smoking and tobacco-free campus. For more information, visit

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