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Classroom Support Technician (part-time/884 hours/year) WITC Superior Campus
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Position Number: 2385578
Location: Shell Lake, WI
Position Type: Computing - Support and Training

Classroom Support Technician (part-time/884 hours/year) WITC Superior Campus

Position Overview
The Classroom Support Technician will be scheduled evening hours until 7 pm and weekends as needed.

This position is responsible for providing on-premise and remote classroom technology support to staff and students in the areas of operation of equipment, software and video.

Key Responsibilities

Model cultural competencies that reflect WITC's Mission, Vision, Values, Learning College Tenets, and On Course Principles by:
- Assessing own lifelong learning and using self-management to progress toward established personal and professional goals.
- Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships.
- Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge.
- Creating a diverse, equitable, and inclusive working and learning environment.
- Leading positive change while demonstrating civility and empathy.
- Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement.
Collaborate and build relationships with faculty, students, and other College staff to ensure delivery of consistent, quality learning environment opportunities.
Manage the College owned inventory of equipment available for checkout to staff and students.
Provide classroom and conference center technology support including training on how to properly operate and troubleshooting of issues related to software and equipment.
Provide on-site support of distance education classes either originating or receiving at the campus during campus hours including nights and weekends.
Provide on-site video, printer/copier, and telephone technical support to staff, students and external customers.
Coordinate and monitor the campus proctoring activities.
Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access.
Provide back-up to areas of the Instruction Technology Learning Center(iTLC) activities including reference assistance, video services including closed captioning and library services.
Assist with maintenance, upgrade or installation of equipment or software upgrades on campuses.
Oversee and facilitate the issuance of student identification cards.
Provide input and recommendations to ITLC management regarding best practices in student and staff support.
Other duties as assigned.

Physical Requirements
Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls requires exertion of forces greater than that for sedentary work.
Minimum Qualifications

Two years post-secondary education in a related field
One-year related work experience
Ability to communicate effectively both written and verbally
Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
Ability to contribute to a team environment while maintaining positivity and professionalism
Strong customer service skills and a focus on creative problem solving
Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
Outstanding personal presentation skills
Ability to learn and apply complex policies and procedures
Ability to obtain driver's license and insurance coverage in accordance with College policy

Preferred Qualifications

Associate degree preferred

Salary
FY22 Salary OTS Level I - $17.13 / hour
Benefits
N/A

More detailed information online at https://www.witc.edu/about-witc/employment/benefits

To apply, visit https://phg.tbe.taleo.net/phg03/ats/careers/v2/viewRequisition?org=JHQB64&cws=37&rid=357