Job Details

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Wisconsin Indianhead Technical College
  • Position Number: 2385578
  • Location: Shell Lake, WI
  • Position Type: Computing - Support and Training


Classroom Support Technician (part-time/884 hours/year) WITC Superior Campus


Position Overview
The Classroom Support Technician will be scheduled evening hours until 7 pm and weekends as needed.

This position is responsible for providing on-premise and remote classroom technology support to staff and students in the areas of operation of equipment, software and video.

Key Responsibilities
  • Model cultural competencies that reflect WITC's Mission, Vision, Values, Learning College Tenets, and On Course Principles by:
    • Assessing own lifelong learning and using self-management to progress toward established personal and professional goals.
    • Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships.
    • Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge.
    • Creating a diverse, equitable, and inclusive working and learning environment.
    • Leading positive change while demonstrating civility and empathy.
    • Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement.
  • Collaborate and build relationships with faculty, students, and other College staff to ensure delivery of consistent, quality learning environment opportunities.
  • Manage the College owned inventory of equipment available for checkout to staff and students.
  • Provide classroom and conference center technology support including training on how to properly operate and troubleshooting of issues related to software and equipment.
  • Provide on-site support of distance education classes either originating or receiving at the campus during campus hours including nights and weekends.
  • Provide on-site video, printer/copier, and telephone technical support to staff, students and external customers.
  • Coordinate and monitor the campus proctoring activities.
  • Assist staff and students through helpdesk tickets regarding system log-in, password reset and basic operations of software including the college Learning Management System, email and portal access.
  • Provide back-up to areas of the Instruction Technology Learning Center(iTLC) activities including reference assistance, video services including closed captioning and library services.
  • Assist with maintenance, upgrade or installation of equipment or software upgrades on campuses.
  • Oversee and facilitate the issuance of student identification cards.
  • Provide input and recommendations to ITLC management regarding best practices in student and staff support.
  • Other duties as assigned.
Physical Requirements
Exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls requires exertion of forces greater than that for sedentary work.
Minimum Qualifications
  • Two years post-secondary education in a related field
  • One-year related work experience
  • Ability to communicate effectively both written and verbally
  • Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
  • Ability to contribute to a team environment while maintaining positivity and professionalism
  • Strong customer service skills and a focus on creative problem solving
  • Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
  • Outstanding personal presentation skills
  • Ability to learn and apply complex policies and procedures
  • Ability to obtain driver's license and insurance coverage in accordance with College policy
Preferred Qualifications
  • Associate degree preferred
Salary
FY22 Salary OTS Level I - $17.13 / hour
Benefits
N/A

More detailed information online at https://www.witc.edu/about-witc/employment/benefits



To apply, visit https://phg.tbe.taleo.net/phg03/ats/careers/v2/viewRequisition?org=JHQB64&cws=37&rid=357





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